Janet, type "jwhitworthpoet" and then immediately after that, type an @ sign. Then immediately type "talktalk.net" No spaces, no underscores.
It's unfortunate that we can't just type the address as it should look and simply show you what's correct. But if we do that, the spambots will harvest it, and John will be flooded with even more junk e-mail than he probably already gets.
If it's still not clear, e-mail me and I'll clear it up in a private note that the bots can't see.
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