[Chris O'Carroll]

No 4216

Set by Leonora Casement

The Dealing with Difficult People course at trainingdevelopment.biz (cost £99 per person) helps participants to – among other things – “successfully handle sarcasm, intimidatory comments and people who shout”. The course offers “practical and interactive activities, realistic drama & roleplay and individual exercises”. We’d like a much more detailed look at the prospectus. Max 125 words by 23 February comp@newstatesman.co.uk