I have actually exchanged emails with the editor for a prominent poet whose ebook is formatted incorrectly, as well as with people in the department that was responsible for formatting. The editor said it would be fixed right away and that it wasn't her fault because she had sent the techies a perfectly formatted electronic file (apparently never checking to see that they had done their job right). The techies themselves ridiculously claimed that it was a problem with the Kindle and that the e-book on other platforms, like the Nook, was just fine. I told them the solution, yet weeks later, when I checked the Kindle version again (downloading a sample), the same problems persisted, and the Kindle version remained on sale at the same price.
I think part of the problem is that the techies do not have a publishing or editing background, but are computer people, and so traditional editorial standards are not known or respected in their world. They are given a quick job to do, and they do it quickly without regard to the grand traditions of quality publishing. Yet, for some reason, the actual editors don't feel that they have to vet and approve electronic versions before they are released, the way they obviously do when it comes to paper galleys for traditional books. Somehow the idea of e-books has not firmly settled in with many editors, even as the market rapidly grows, and they don't really envision people buying the ebooks and caring about how they are displayed.
Bill, it wouldn't take much money to get it right. As I mentioned, all you have to do is add break codes to the HTML between lines, with two break codes between stanzas, and it comes out right. You could do this to a typical book of poetry in twenty minutes, tops.
Most of the time, this isn't a problem, since prose comes out decently even with little care taken to format correctly, but with poetry it's a different story.
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